Question 1

What is your success rate for resumes landing interviews?

Accepted Answer

Based on over 1,500 customer surveys, our success rate is around 99.7% of clients landing 4 interviews for every 10 job applications they submit using our optimized documents.

Question 2

Do you offer refunds for resume writing or coaching services?

Accepted Answer

The Job Helpers provides a professional resume writing service, and all its services, accomplished in concurrence with clients, are complete and final with no refunds. We offer multiple drafts, revisions, and support. If you do not get interviews after applying for 10 open positions you are qualified for, we will rework your documents for free up to 5 times per month. If a request for refund is received, we conduct a thorough investigation to identify root causes based on unique circumstances.

Question 3

How long does it typically take to receive a job offer?

Accepted Answer

Based on our client survey data, the vast majority of our job-seeking clients receive a formal job offer within 25 to 35 days of launching their optimized campaigns using our resumes, cover letters, and LinkedIn networking strategies.

Question 4

Who writes my resume?

Accepted Answer

We hire the best writers in the industry, including industry-specific working professionals and writers with over 20 years of experience as recruiters. Some of our writers have written over 10,000 resumes. Your writer is selected based on your industry background to match your unique career goals.

Question 5

What is your team's overall experience and resume volume?

Accepted Answer

We are one of the leading 360-degree career services providers in the US with 7+ years of experience. Our experts have reviewed and written over 25,000 job-winning resumes, helped 50,000+ professionals, and assisted over 15,000 senior-level leaders land interviews and transition successfully.

Question 6

What is the timeline for the resume writing service?

Accepted Answer

The turnaround time to create content for a resume is 5 to 7 business days. Once you complete your discovery interview with a career management coach, our team begins research, checks applicant tracking system keywords, and delivers the first draft within this window. Revisions are completed promptly thereafter.

Question 7

What details do I need to provide to start the writing process?

Accepted Answer

As standard practice, each client fills out an intake form outlining their preferences for job titles, target locations, industry domains, and salary expectations. Our team then scans available job postings using ATS screenings to match keywords and build a target checklist for your writer.

Question 8

What sections are included in a standard resume?

Accepted Answer

Our standard professional resume contains the following optimized sections: (1) Summary outlining career aspirations and accomplishments; (2) Areas of Expertise detailing hard and soft skills for recruiter checklists; (3) Career Highlights focusing on 5 to 6 key impact moments; (4) Professional Experience in reverse chronological order; (5) Education; and (6) Licenses and Certifications if applicable.

Question 9

How do you proofread and quality-assure my documents?

Accepted Answer

We use professional dictionaries, MS Word check tools, and Grammarly when proofreading. Additionally, our quality assurance team cross-checks all original details provided by the client with the new draft to make sure all timeline histories and certifications are represented accurately.

Question 10

What is an ATS (Applicant Tracking System) check?

Accepted Answer

During an ATS check, we research open positions based on the job titles you are interested in. We identify missing keywords, match parameters, and adjust the resume structure to achieve an ATS match rate of over 80%, helping you bypass automated HR blocks.

Question 11

What is the STAR technique check?

Accepted Answer

The STAR (Situation, Task, Action, and Result) technique is a storytelling framework. Hiring managers use this method to critique candidates. Our writers convert your bullet points to include STAR-based metrics, adding specific deliverables, timelines, and measurable outcomes.

Question 12

How do you optimize and structure cover letters?

Accepted Answer

We write cover letters following a highly strategic 4-part structure: (1) a hook-driven Introduction explaining why you want the job; (2) two body paragraphs detailing relevant education, skills, and experience matching the target listing; (3) a bulleted Achievements callout highlighting core milestones; and (4) a concise call-to-action Conclusion requesting a conversation.

Question 13

What is the Discovery Interview?

Accepted Answer

Every client subscribing to our resume writing services receives a 30 to 45 minute discovery interview with a career management coach. This recorded session identifies personal goals, reviews your career history, and builds a customized strategy based on salary expectations and target locations.

Question 14

Do you use assessment tools in career coaching?

Accepted Answer

Yes. Depending on the coaching track purchased, we integrate behavior evaluation tools such as the DISC profile (to measure workplace traits like dominance, inducement, submission, and compliance) and career assessment tests to identify gaps, passions, and align your target campaign.

Question 15

What does the LinkedIn profile optimization process involve?

Accepted Answer

We optimize your profile to place you on the first page of recruiter searches. We analyze the top 50 candidates in your market using LinkedIn searches, incorporate target keywords, build headline/about sections, and train you on SEO configurations to boost your profile visibility.

Question 16

What occurs during a mock interview coaching session?

Accepted Answer

We conduct a one-hour video-recorded session consisting of behavioral and hypothetical questions. The coach conducts a 45-minute structured interview followed by a 15-minute feedback loop. You will review body language, speech speed, nervousness indicators, and answer quality.

Question 17

Do you offer salary negotiation coaching?

Accepted Answer

Yes, we coach you on how to successfully negotiate your salary. During our session, we help you understand factors offsetting salary packages, practice difficult conversations, research market ranges, and establish selling points to present to employers.

Question 18

How does the 4-interview guarantee work?

Accepted Answer

We guarantee that you will land 4 interviews for every 10 job submissions targeting positions that align with your experience level, certification prerequisites, and geographical location. If you do not, we redo your documents for free up to 5 times per month until successfully employed. To qualify, you must submit 10 rejection or application confirmation emails within 60 days of receiving your final copies.

Question 19

What type of interviews are covered under the guarantee?

Accepted Answer

Our guarantee includes all formal engagements initiated by a potential employer, such as in-person meetings, video calls, phone screenings, preliminary recruiter evaluations, or structured assessments.

Frequently Asked Questions

Pricing & Refunds

Resume Writing

Coaching & LinkedIn

Guarantees

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