Terms and Conditions

Agreement and Use of Site

When accessing the www.thejobhelpers.com site (“Site”) or subscribing to our services, we welcome you to review the terms and conditions listed on this page. These Terms remain effective from July 20th, 2022. We advise you to closely examine the terms and conditions of use and consumption to understand that may alleviate misunderstandings appropriately. For this narration, terms and conditions (“Terms”) would apply to the person interacting with the Site as a (“Client/User”), and the Site is owned and operated by The Job Helpers (“TJH“).

When the Client/User commences availing TJH services, responding to a posting on the Site, or creating an account for themself, the understanding is that the Client/User has reviewed the TJH terms and conditions and has agreed to abide by the same. On the other hand, if the Client/User does not accept these terms in their entirety, such Client/User may refrain from accessing or utilizing the Site and its services.

Further, if the Client/User represents a particular business and if that Client/User accesses the TJH site on behalf of that business/company, we assume that the specific Client/User has the capacity/authority to enter into this Agreement with TJH on behalf of that business. The very act of that Client/User‘s initiation will imply that they have the authority to bind that business/company to an agreement with TJH. In that sense, any reference to the Client/User is a reference to the business/company.

Most problems that users or clients encounter can be resolved within 48 hours, and you can contact us at info@thejobhelpers.com.

1. Guarantee of Job Interviews

TJH proudly offers our clients a dynamic edge in their job search endeavors, promising 4 job interviews for every 10 applications submitted with our expertly crafted documents. To qualify for this guarantee, clients are required to comply with several stipulations:

1. Alignment with Experience and Seniority: Applications should be targeted towards roles that are consistent with the client's professional experience and seniority level. For instance, applications for project management positions by individuals with a sales background but lacking project management experience will not be eligible under our guarantee. Additionally, roles requiring a degree of experience significantly beyond the client’s or transitioning into a new career without the pertinent educational qualifications and 3-5 years of related experience, will not qualify for our guarantee.
2. Compliance with Educational and Certification Prerequisites: The roles applied for must not specify educational or certification prerequisites that the client does not possess. For instance, applications for jobs requiring the PMP certification by clients without said certification will not meet the guarantee criteria.
3. Geographical Considerations: Job applications should be for positions located in the client's current geographical area, unless the positions are fully remote. Applications for hybrid roles with office locations in a different city or state from the client's residence will not be covered by the guarantee. For example, a client residing in Los Angeles applying for a hybrid position with an office in Chicago will be excluded from this guarantee.
4. Application Timeliness: It is imperative that applications are submitted for positions posted online within the preceding 2-3 days, ensuring inclusion in the early applicant pool, which significantly increases the chances of a response.
5. Keyword Optimization in Documents: TJH reserves the right to incorporate strategically selected keywords throughout resumes, cover letters, and related application materials. These keywords will be embedded within documents to optimize their performance within Applicant Tracking Systems (ATS). Clients acknowledge and consent to such keyword usage upon purchasing TJH services.
6. Resume Integrity and Adherence to Original Format: Clients should refrain from altering the document's core structure or format, including, but not limited to:
   • Modifying titles of section headers
   • Adjusting the sequence of sections
   • Eliminating specific sections
   • Altering font types and colors
   • Incorporating graphs, photos, and tables
   • Transforming the layout into a double-column format
   Significant deviations from the provided resume format or content will invalidate the guarantee.
7. Waiting Period for Responses: Clients are advised to allow a period of up to 3-4 weeks for responses from recruiters, considering the common timeframe required to review applications received within the initial 2-3 days post-job posting.

2. Qualification for Resume Reworking

The Job Helpers strive to do our best in our capacity to guarantee 4 interviews for every 10 applications you submit. So, if you don't receive a minimum of 4 interviews out of 10 job applications, we will rewrite your resume up to 5 times a month until 90 days, free of charge.

For this reworking concession to happen, you should notify us in writing within 60 days of receiving your final copies with:

1. Rejection emails from 10 applied positions, OR
2. Acknowledgment emails from 10 applications that did not proceed to responses, OR
3. A blend of the two totaling 10 job applications, AND
4. 3 rejections of your application, together with 3 new positions you may wish to apply for, with the new content (or 4-5 job listings targeted for application post-resume reworking).

Note: Failure to reach out within the designated 60-day timeframe or to provide the requisite documentation will result in forfeiture of the guarantee. Reviews or feedback from third parties are not acceptable as proof. The TJH writing team may solicit examples of metrics-based achievements to enhance the resume. Non-compliance with such requests may halt further resume reworking efforts.

Please note that you will not be eligible for this concession if the content or the format provided to you in our final documents has been altered, changed, removed, or fabricated at the point of submission.

3. Job Applications Services

By purchasing, or otherwise engaging with our Job Applications Services, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions. These terms govern your access to and use of the service, outlining the rights, responsibilities, and obligations of both parties.

1. Scope of Services: TJH provides a structured job search program aimed at streamlining the application process and increasing the likelihood of securing interviews. Our services include, but are not limited to, onboarding sessions, weekly curated job suggestions, real-time progress tracking, dedicated feedback days, multiple resume versions and rewrites, an interview guarantee, and flexible options for pausing and extending services.
2. Thorough Onboarding and Personalized Setup: Clients begin with a structured onboarding process, including an Introductory Call and an Intake Call to gather all pertinent information (CQFO, JSP forms, references, etc.). Based on a customer-centric analysis, TJH may recommend potential job titles, industries, and companies aligned with the Client’s background and goals. Each Client will also be provided with a dedicated email account and a job tracking dashboard account to streamline and centralize job applications.
3. Weekly Curated Job Suggestions: Each week, TJH will curate and suggest 10–20 new job opportunities tailored to the Client’s specific criteria (e.g., job title, location, salary range, and industry), consistent with the selected package. Clients may recommend up to 10 additional job leads each week at no extra cost. TJH will incorporate these opportunities into the job search strategy.
4. Real-Time Progress Tracking in JobSentry: TJH’s proprietary “JobSentry” system, in tandem with an online Job Tracking Dashboard, provides Clients with real-time visibility into the status of each submitted application. Clients can see which roles have been applied to, track employer responses, and monitor progress updates conveniently, ensuring transparency and eliminating guesswork.
5. Dedicated Client Assigned Day: TJH assigns each Client a specific business day every week to review new job suggestions. During this assigned day, Clients provide approval, feedback, or direction on the curated job opportunities to maintain consistent progress.
6. Multiple Resume Versions and Monthly Rewrites: Depending on the selected service level (e.g., Executive Package or À la Carte Job Application Service), Clients receive a predetermined number of resume and cover letter versions. For Executive Package Clients, one version switch is allowed after 45 days, and three (3) additional resume rewrites are included to continuously refine content based on feedback.
7. Flexible Pauses and Service Extensions: Clients may pause the services for up to two weeks due to unavoidable circumstances, without forfeiting any remaining service time. Should the Client require more time beyond two weeks, TJH offers one-month or 45-day extensions (subject to additional fees under À la Carte Services).
8. Third-Party Job Application Links: TJH provides job recommendations via our job application dashboard. While we strive to recommend reputable and suitable job opportunities, we cannot guarantee the security or reliability of third-party websites accessed through these job postings. TJH is not responsible for the hiring processes, data privacy practices, website security, or any activities conducted on these external platforms. Clients/Users assume all risks associated with interacting with third-party links provided by TJH.
9. Shared Email Accounts (Google/Microsoft): To facilitate job application tracking and progress monitoring, TJH creates shared email accounts exclusively through reputable providers such as Google (Gmail) or Microsoft (Outlook). Although these providers employ robust security and privacy measures, Clients/Users are required to adhere strictly to the respective service provider's terms of service, privacy policies, and security guidelines. TJH explicitly disclaims any liability arising from third-party communications, including any breaches, losses, or harm stemming from Clients'/Users' interactions or communications received via these shared email accounts. Clients must follow provider security guidelines:
   • Google's Terms of Service and Privacy Policy
   • Microsoft's Services Agreement and Privacy Statement

4. Site User Conduct & Responsibilities

The TJH Site accommodates uploading, posting, and distribution of Content by the users, subject to the following conditions:

We prohibit the use of the Site in any way for content (“Content”) that is obscene, threatening, indecent, libelous, defamatory, abusive, illegal, harassing, and expressions of hatred. TJH forbids any invasion of privacy or publicity rights, bigotry, racism, pornographic, otherwise objectionable, or that would constitute/encourage a criminal offense, violate the rights of any party or any existing law in the United States or Internationally.

The user, not TJH, is responsible for the Content transmitted through the Site. It is the sole responsibility of the person whose action originated, and all user feedback, graphics, messages, data, comments, suggestions, information, text, data, software, photographs, artwork, audio, video, and other Content channeled to or via the Site.

It is the sole responsibility of the user to prevent uploading any Content that contains corrupt files, viruses, or any other computer codes/programs designed to limit the functionality. Information that interrupts, destroys, or disrupts any software, hardware, telecommunications, networks, servers, or other equipment is prohibited from the TJH Site.

The User/Client is also advised not to upload Content that is maliciously disparaging of TJH, its licensors, or their products/services with no basis for such disparagement. Accounts of Users/Clients who do not comply with the above rules and regulations will be immediately de-activated, with indefinite effect.

Ordering Requirements: The site users should be of legal age (18 years or above) to enter the Site and seek registration. TJH treats any user who enters and avails of its facilities as of legal age. TJH expects to entertain only truthful and genuine customers and wishes all the information and data dealt through the Site to be accurate, authentic, and complete.

5. Refund Policy

TJH is an organization that provides a professional resume writing service, and all its services, accomplished in concurrence with the Client/User, are complete and final with no refunds. Therefore, there is no trial period once its services, advertising on the Site, are purchased by the Client/User.

TJH provides no ‘refunds‘ once a client buys any service on the Site. If a request for a refund for a resume or coaching service occurs, TJH will conduct a thorough investigation and provide the Client/User an email with evidence to determine root causes and make a decision based on unique circumstances.

Non-Factual Negative Reviews: By using our website and services, the Client/User agrees not to post false or defamatory reviews about our business on public forums. Any non-factual negative review may result in legal action against the individual responsible.

Posting a non-factual negative review does not constitute grounds for a refund or compensation of any kind. We encourage all customers to address any concerns or issues directly with our customer support team for resolution. We reserve the right to suspend or terminate any ongoing services provided to clients who publish non-factual negative reviews about our business on public forums.

6. Intellectual Property & Limited License

TJH always grants its clients the right to view and use the Site to access information for career purposes. Unless you have received specific written permission from TJH, a Site user may not:

1. Use material or Content on, or in proximity to, the Content displayed on the Site.
2. Alter or modify any Content on the Site, and without limiting other restrictions, the user is not allowed to sell, reproduce, transmit or make use of or otherwise exploit the Site for any commercial purpose. This license is limited to personal and non-commercial uses by any user.

Copyrights and Trademarks: All trademarks of the Organization or its affiliates depicted on the Site belong to TJH. These trademarks, service logos, and other logos used and displayed on the Site belong to the TJH Organization, and those are registered or unregistered trademarks. TJH is also the copyright owner/the authorized licensee of all text and graphic material on the Site. Without the Organization’s prior written permission, neither the name of the Organization nor any of TJH’s other trademarks, service marks, or copyrights should be availed.

If a third party believes that any content on the Site infringes their copyright, they may contact TJH's agent at:
The Job Helpers, 931 Eaglewood Ave, West Fargo, ND 58078 | Email: info@thejobhelpers.com

7. Warranties and Limitation of Liability

The TJH site, its services, and Content are provided to the Client/User as they are and are available without a warranty of any kind, unless where such warranty exclusions are illegal by law. TJH could in no way give warranties or guarantees regarding the effectiveness/timeliness of its services in meeting a client's employment needs. TJH neither guarantees that its services will result in its clients getting hired nor holds itself responsible or liable for the salary, hiring policies, and other eventualities that may arise at the point of employment.

By the user's very act of deciding to use the TJH site, the user has agreed to bear all risks that the use of the Site may entail. Any applications downloaded or otherwise obtained through the Site are at the user's discretion and risk.

Damages Exclusion: Unless to the extent specified in the State or Federal law, the User/Client should agree that neither TJH nor any of its officers, directors, employees, affiliates, agents, partners, and suppliers will be liable to the user and its representative for direct, indirect, consequential, special, punitive, or incidental damages (including lost profits, loss of privacy, or negligence) whatsoever.

Exclusive Remedy: Suppose a breach of terms occurs by the company, its affiliates, or agents. In that case, the Client/User has to accept that the best and most prudent remedy for such breaches could be the company's discretionary powers based on goodwill. In this, the remedies available would be:

1. Reworked/replacement of relevant sections or all of the documents that caused damages to a User/Client with 5 edits, or
2. A refund of the amount you paid to the company considering TJH's inability to provide the services undertaken.

8. Dispute Resolution, Arbitration, and Class Action Waiver

The policy of TJH is to carry out its services with no disputes as it values the Organization‘s goodwill above everything else. Most problems encountered can be resolved quickly and to the Client/User’s satisfaction by contacting us at info@thejobhelpers.com.

In case of a dispute, the best way to solve it could be through negotiations/arbitration. We always prefer this method vs. the courts or small claims courts, and the Federal Arbitration Act governs the interpretation and enforcement of arbitration. In arbitration, there is no judge or jury, and when the two parties agree to arbitrate, they waive the right to a judge or a jury.

Pre-Arbitration Claim Resolution: When a client has a dispute with The Job Helpers, the client could take this up officially before declaring intention to arbitrate by sending a notice to info@thejobhelpers.com containing: (1) Client's name, (2) Client's address, telephone number, and email, (3) A description of the claim, and (4) A description of the relief expected. If TJH takes no steps to resolve the dispute within 45 days, the noticer is free to choose the arbitration process.

Arbitration Procedures: Either party may initiate arbitration proceedings. The American Arbitration Association (“AAA”) or the Judicial Arbitration and Mediation Services (JAMS) are acknowledged to arbitrate all disputes. Class action procedures or practices will not apply to an arbitration under any circumstances.

Arbitration Costs and Legal Fees: In the event of arbitration or litigation arising from disputes concerning this Agreement or the use of TJH services, if TJH prevails, TJH shall be entitled to recover reasonable legal fees and arbitration costs incurred from the Client/User.